See what our clients say…
We used ICC for our mock CQC inspection and after providing us with a thorough action plan, we achieved a “Good” from CQC during our first inspection. The knowledgeable support we received, prompt responses in communication, and regular contact is outstanding. I would highly recommend them if you want a value for money consultancy service.
Following 3 consecutive ratings of “requires improvement”, after exactly 3 months of offering your interim management, we have now received an overall good rating…
I appreciate the amount of time, effort, and skill that has been undertaken to change what has been for some time a difficult and challenging service provision and your work to turn the service around has been greatly valued.
I just wanted to thank you for all your support advice and knowledge for the time we have worked together (albeit indirectly in different services). You’ve been fantastic support at times, and I’ve certainly learned from your knowledge and experience, as a new Manager that’s been really helpful and appreciated… You sent a lovely email recently thanking the staff team, but you really have been amazing too.
It’s been a pleasure getting the opportunity to work with you and I know you’ve been a big part of changing AH for the better.
You are a top-class manager and I definitely aspire to be as good as you one day.
Stacey has been a highly valued colleague during her tenure with Leeds Autism Services, and has been a valuable asset, not only to Ashlar House, but to the organisation as a whole. She is a skilled and knowledgeable manager, who is able to employ creative thinking to overcome and resolve difficult problems. Stacey manages her time well, is able to prioritise very effectively and the quality of her work consistently exceeds expected standards.
Stacey’s values are admirable; she is hard working, dedicated, honest, transparent and reliable. Stacey has, on many occasions, gone well above expectations in the interests of the residents of Ashlar House, the staff team, and the organisation. She always put the wellbeing of our beneficiaries and her staff team at the heart of her decision making, whilst maintaining professional boundaries.
Stacey is a very effective communicator; she is personable and approachable, but is not afraid to tackle complex staffing and HR issues, which she does in a fair and reasonable manner. She is respected by her colleagues, professionals who she has collaborated with outside of the organisation, the people we support, and their families.
In my view, Stacey would be an asset to any organisation she is involved with in future, and I would not hesitate to accept the opportunity to work together again. She has made such a positive difference to our charity in the relatively short space of time she has been involved with us, and it has been an honour to work alongside her.
We don’t just advise, we get directly involved…
I was made aware by “CEO” yesterday of the circumstances regarding the incident concerning one of the residents, and I think it is appropriate to write to you personally on behalf of the Board to express our thanks…
We are incredibly grateful for the work you do. This incident was, however, particularly exceptional and we thank you for the skill, judgement, and professional attitude you showed in your response.
The past year has been such a difficult time for Ashlar House not only with the uncertainties about its future but the huge impact of COVID-19 on the residents. Stacey has been such a great manager through these difficult times. As I live abroad it has been so difficult not being able to see my brother in person but so reassuring that he is receiving such brilliant care. Stacey and the team she leads have provided such amazing care and support helping him to cope with the uncertainties and changes that the COVID-19 restrictions have brought. She and her team have always gone that extra mile providing his favorite meals, taking him out for his much-loved cappuccinos and making sure he understands and is not anxious during these times which must be so particularly worrying for people with autism. I cannot thank Stacy enough.