Testimonials

See what our clients say…

We used ICC for our mock CQC inspection and after providing us with a thorough action plan, we achieved a “Good” from CQC during our first inspection. The knowledgeable support we received, prompt responses in communication, and regular contact is outstanding. I would highly recommend them if you want a value for money consultancy service.

Nominated Individual

Fairness Care

Having failed our previous CQC Registration when they visited, Stacey supported us with this process second time around. We received a detailed audit report, with clear and concise recommendations as to the actions we needed to take, to not only pass but excel in the registration process. During our second registration, the CQC inspectors said the documentation & processes we had in place, thanks to Stacey, were of top quality and they had not seen a provider so prepared for registration. Thank you, Stacey and ICC, we will be continuing to work with you to provide us with external quality monitoring support now we are registered.
Director

Bonza Care

Following 3 consecutive ratings of “requires improvement”, after exactly 3 months of offering your interim management, we have now received an overall good rating…

I appreciate the amount of time, effort, and skill that has been undertaken to change what has been for some time a difficult and challenging service provision and your work to turn the service around has been greatly valued.

Chairman of the Board

ICC did our tender writing professionally; they meet deadlines and go the extra mile to make sure that targets are met. Thank you, ICC for assisting us with our Home Care Tender!
Managing Director

First Care

I just wanted to thank you for all your support advice and knowledge for the time we have worked together (albeit indirectly in different services). You’ve been fantastic support at times, and I’ve certainly learned from your knowledge and experience, as a new Manager that’s been really helpful and appreciated… You sent a lovely email recently thanking the staff team, but you really have been amazing too.

Megan Tama

Team Manager

It’s been a pleasure getting the opportunity to work with you and I know you’ve been a big part of changing AH for the better.

You are a top-class manager and I definitely aspire to be as good as you one day.

Oliver Gaunt

Team Manager

Stacey has been a highly valued colleague during her tenure with Leeds Autism Services, and has been a valuable asset, not only to Ashlar House, but to the organisation as a whole. She is a skilled and knowledgeable manager, who is able to employ creative thinking to overcome and resolve difficult problems. Stacey manages her time well, is able to prioritise very effectively and the quality of her work consistently exceeds expected standards.

Stacey’s values are admirable; she is hard working, dedicated, honest, transparent and reliable. Stacey has, on many occasions, gone well above expectations in the interests of the residents of Ashlar House, the staff team, and the organisation. She always put the wellbeing of our beneficiaries and her staff team at the heart of her decision making, whilst maintaining professional boundaries.

Stacey is a very effective communicator; she is personable and approachable, but is not afraid to tackle complex staffing and HR issues, which she does in a fair and reasonable manner. She is respected by her colleagues, professionals who she has collaborated with outside of the organisation, the people we support, and their families.

In my view, Stacey would be an asset to any organisation she is involved with in future, and I would not hesitate to accept the opportunity to work together again. She has made such a positive difference to our charity in the relatively short space of time she has been involved with us, and it has been an honour to work alongside her.

Pete Hughes

CEO, Leeds Autism Services

We don’t just advise, we get directly involved…

Thank you so much for the care and support you provided for xx on Monday night. Nobody comes into work expecting to face such a difficult situation, but you responded brilliantly and quite literally saved a life. We hope these flowers go a little way to expressing our gratitude for your actions.
Senior Management Team

Leeds Autism Services

I was made aware by “CEO” yesterday of the circumstances regarding the incident concerning one of the residents, and I think it is appropriate to write to you personally on behalf of the Board to express our thanks…

We are incredibly grateful for the work you do. This incident was, however, particularly exceptional and we thank you for the skill, judgement, and professional attitude you showed in your response.

Chairman of the Board

The past year has been such a difficult time for Ashlar House not only with the uncertainties about its future but the huge impact of COVID-19 on the residents.  Stacey has been such a great manager through these difficult times.  As I live abroad it has been so difficult not being able to see my brother in person but so reassuring that he is receiving such brilliant care.  Stacey and the team she leads have provided such amazing care and support helping him to cope with the uncertainties and changes that the COVID-19 restrictions have brought.  She and her team have always gone that extra mile providing his favorite meals, taking him out for his much-loved cappuccinos and making sure he understands and is not anxious during these times which must be so particularly worrying for people with autism.  I cannot thank Stacy enough.

Rachel Baggaley

Sister of individual with Autism