Our “CARE” Approach

We have developed the “CARE” approach to consultancy which means we will offer you a truly personal consultancy service. We truly understand every provider is different, the needs and the challenges you each face will not be the same, meaning the reasons for involving us will be specific to your individual circumstances, enabling you to achieve results and objectives that meet your business needs.

The “CARE” approach means we work in partnership with the key people within your business, providing professional support. 

Whether you wish to enhance and expand your business and the services you offer, or you need support to respond quickly and effectively to challenges and changes, working in partnership with you, we will develop quality, sustainable and positive outcomes, not only for individuals who use your service but also for your business.

The Consultancy support we offer is flexible, with bespoke solutions and we tailor our consultancy to deliver services that help you achieve your business requirements, whatever your circumstances. Whether it be at stressful times during a crisis; working together to address immediate challenges, or to support you to implement the tools and techniques you need to take your business to the next level… Always aspiring towards Outstanding.

C - Coaching and Collaborative Management

Our Coaching and Collaborative Management area of consultancy, supports providers, managers, and front-line staff to learn and use the skills needed to create amazing ways to grow and work together.   

This includes:  

  • Management coaching, mentoring, and support 
  • Interim management

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A - Assess and Appreciate your Achievements

Our Assess and Appreciate your Achievements area of consultancy aims to support you to not only identify where improvement is required and act proactively, but also to focus on the positive aspects of your service already in place; to build on this, setting goals to focus on your desired outcomes. 

This includes:  

  • Mock inspections 
  • Quality Surveys

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R - Respond and Rectify to Reach Requirements

Our Respond and Rectify to Reach Requirements area of consultancy initially aims to support you to implement rapid improvement at times where you are required to take remedial action to meet regulatory requirements, then developing longterm strategies to exceed requirements. 

This includes:  

  • Service Improvement 
  • Crisis Management 
  • Complaints Review & Investigation

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E - Empower and Evolve for Excellence

Our Empower and Evolve for Excellence area of consultancy aims to support you to build, develop and grow your business and services. Supporting you to gain and develop the resources you need to evidence excellence. 

This includes:  

  • CQC Registration Processes 
  • CQC Inspection Process
  • Policies, procedures, and documentation 
  • Evidencing Excellence  
  • Tender writing

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Consultancy